# Reputation management
> Canonical: https://skedsocial.com/features/reputation-management
Listen for mentions, reply fast from one inbox, flag the spikes. Sked surfaces what the web is saying about you — before it blows up.
### Listen everywhere, respond from one place.

Mentions from Instagram, TikTok, X, LinkedIn, Facebook, Google Business reviews and the wider web. All in one inbox, all with alerts.

## Reputation management that fits your team.

Listen for mentions, reply fast from one inbox, flag the spikes. Sked surfaces what the web is saying about you — before it blows up.

### Mentions + reviews + comments — one feed.

- **Multi-channel mentions** — IG, FB, LinkedIn, TikTok mentions plus Google Business reviews — into one prioritised feed.
- **Sentiment scoring** — Brand-Smart AI scores every mention positive / neutral / negative. Filter the feed by sentiment + channel.
- **Negative-spike alerts** — When negative-sentiment mentions spike outside normal — you know within minutes. Catch reputation issues early.
- **AI-suggested replies** — Brand-tone-locked reply suggestions. Edit, send. Average reply latency drops dramatically across the team.
- **Team assignment** — Assign mentions to the right teammate — customer service for issues, brand for praise, social for engagement.
- **Reputation reports** — Per-channel sentiment trend, reply-cadence summaries, response-quality scoring. Quarterly reputation health.
- **Instagram stories and tagged posts** — Inbox collects Instagram DMs, post comments, story mentions, and tagged posts in one feed. No missed mentions because someone @-tagged you in a Story.

> Possibly the biggest game-changer is Sked's approvals flow. My clients have been on a tour of approvals processes with me and we all agree, Sked's approvals process is the most user-friendly and best for team collaboration.
>
> — Jenessa S.

> Sked has been fantastic for our company in managing our SM and Google presence. It has also reduced our time spent with manual processes, allowing us to serve our clients better and giving them more value so we can keep our fees conservative and put our focus on high-value business development opportunities.
>
> — Sarah P.

> Sked Social is an excellent social media management tool that has greatly simplified the process of scheduling and managing content across multiple platforms.
>
> — Conor B.