Engagement
A centralised inbox across Instagram, Facebook, LinkedIn, TikTok and Google Business — with assignment, threading and Brand-Smart AI drafts in your voice.
channels unified
Instagram, Facebook, LinkedIn, TikTok and Google Business in one queue.
CSAT rating
Across 10,000+ marketers using Sked.
replies in your voice
Brand-Smart AI suggests; you send or edit.
Sort by channel, assign to a team-mate, surface high-priority conversations first. Link mentions back to the post they came from so context doesn't evaporate.
Where community lives
Comments, DMs, mentions, tags and Google Business reviews. Every channel, one queue, one workflow.
Brand-Smart AI drafts on-voice replies for reviews, comments and DMs. Hit send or edit first. You stay the human.
Assign by channel, brand or priority. Context stays with the thread — no more 'who's handling this?' messages in Slack.
Particularly strong for local, franchise and multi-location teams — respond fast, stay on brand, keep every location's review stream in the same queue as the comments.
UGC library pulls every tagged mention into a searchable stream. Rights-request workflows for re-sharing. Context stays attached to the original post.
Inbox that catches every signal
The friction
An IG DM, a TikTok comment, a Google review — three apps, three notification routines, three places to miss something. Every missed reply is a missed conversation.
What Sked does
Comments, DMs, mentions, tags across IG, FB, LI, TT plus Google Business reviews. Assign to a teammate. Reply in line. AI suggests responses tuned to your brand voice.
Swap the first slide for the product shot?
Perfect. Approving.
What changes
Customer-service-grade response times for the parts of the brand that matter most. Average reply time drops from 8h to under 30 minutes.
Instagram, Facebook, LinkedIn, TikTok — comments and DMs in one feed, sorted by recency or sentiment.
Brand mentions and tags across IG, FB, X, TT — never miss a brand moment because the notification went to the wrong app.
Google Business reviews routed into the same inbox as social. Reply once, log it once, done.
Assign by team. Status by post — open, replied, escalated. Audit log of who-replied-when.
Brand-Smart AI suggests responses tuned to your tone. Edit, send. Average reply time drops to 25 minutes.
Senior-account mentions, negative-sentiment spikes, VIP DMs surface to the top — set per workspace.
Filter by channel, by brand, by sentiment, by reply-status. Find the comment thread you remember from yesterday.
Catch up on what was replied, what's pending, what spiked — every morning, in your inbox.
Story mentions surface in the inbox alongside DMs and post mentions. No more checking Instagram twice to see if someone tagged you in a story.
Profile questions queued in the same feed as reviews. Answer once — every future searcher sees it.
Grant inbox access by user. Full audit trail of who replied to what, when. Compliance-ready without the spreadsheet.
Sentiment isn't a quarterly review thing anymore. It's daily — and replies that took an hour now take five minutes .
“Possibly the biggest game-changer is Sked's approvals flow. My clients have been on a tour of approvals processes with me and we all agree, Sked's approvals process is the most user-friendly and best for team collaboration.”
Jenessa S.
SMALL-Business
“Sked has been fantastic for our company in managing our SM and Google presence. It has also reduced our time spent with manual processes, allowing us to serve our clients better and giving them more value so we can keep our fees conservative and put our focus on high-value business development opportunities.”
Sarah P.
SMALL-Business
“Sked Social is an excellent social media management tool that has greatly simplified the process of scheduling and managing content across multiple platforms.”
Conor B.
Mid-Market
Every conversation in one place
Bring every comment, DM and mention into a single shared inbox, so your team can reply faster and never miss a message.
Found Salt Theory on a slow Sunday and left with the perfect linen cover-up. The team helped me size two swimsuits without any pressure and the fit is exactly right. Easily my favourite shop on the coast.
thank you, maya. slow sundays are exactly what we are made for. so glad the linen cover-up and both suits fit just right, come back any time, the kettle is always on.
Common questions
Comments, DMs, mentions and tags from Instagram, Facebook, LinkedIn and TikTok — plus Google Business reviews. One queue, one workflow, one workspace.
Yes — Brand-Smart AI drafts on-voice replies for reviews, DMs and comments. You review, edit or send as-is. No auto-send, no loose-cannon replies.
Assign by channel, brand, priority or content type. Context stays with the thread — no more 'who's handling this?' messages in Slack.
Yes. Monitor, respond and track Google Business reviews from the same inbox. AI-suggested replies in your brand voice — particularly strong for local and multi-location teams.
Try Sked free for 14 days — no credit card, no lock-in. Just the connected workspace your team has been asking for.