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Brand safety

Keep your brand reputation spotless.

Listen for mentions, reply fast from one inbox, flag the spikes. Sked surfaces what the web is saying about you — before it blows up.

Reputation management
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SOC 2 Type 2 G2 High Performer 2025
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Listen everywhere, respond from one place.

Mentions from Instagram, TikTok, X, LinkedIn, Facebook, Google Business reviews and the wider web. All in one inbox, all with alerts.

Instagram
Facebook
TikTok
LinkedIn
YouTube
Pinterest
Threads
X (Twitter)
Google Business
Snapchat
Canva
Dropbox
Google Drive
+ more
Unified reputation inbox with Google reviews, Facebook reviews, and Instagram DMs threaded by customer

Respond from one inbox

Every review, every reply, one place.

Google reviews, Facebook reviews, Instagram DMs, comments — all in one unified inbox. Respond faster, escalate sensitive threads, track response time per team.

  • Reviews + DMs + comments unified
  • Per-reply SLA timers
  • Escalation to compliance
Brand listening dashboard with sentiment trends and anomaly-spike alerts across social channels

Listen for the spike

Catch the issue before it blows up.

Mentions from Instagram, TikTok, X, LinkedIn, Reddit, and the wider web — plus sentiment scoring. When negative chatter starts trending, you know before the press does.

  • Cross-web listening
  • Sentiment + anomaly alerts
  • Trend tracking per keyword
Executive dashboard showing response time, sentiment trend, and negative-mention recovery rate over quarters

Show the receipts

Report on response time, sentiment, and recovery.

Dashboards for the exec team: average response time, sentiment trend, negative-mention recovery rate. Prove the team's impact with numbers, not anecdotes.

  • Response-time analytics
  • Sentiment trend over quarters
  • Negative-recovery reports

Reputation management that fits your team.

Listen for mentions, reply fast from one inbox, flag the spikes. Sked surfaces what the web is saying about you — before it blows up.

Reputation that holds up across channels

Reviews, mentions, comments — manage the reputation, not the chase.

The friction

Your brand reputation is decided in places you're not watching .

A bad Google review, an unanswered IG comment, a tagged TikTok — each is a reputation moment. Across six platforms, none of them get the same attention.

  • Reputation gets shaped where you're not looking
  • Reply latency = reputation impact
Product
Behind-scenes
Community
Education

What Sked does

Mentions + reviews + comments unified, prioritised, assignable .

Google reviews, IG/FB/LI/TT mentions, comments, brand keywords — all into one feed. Filter by sentiment. Assign by team. Reply with brand-tone-locked AI suggestions.

  • Multi-channel reputation feed
  • Sentiment filtering + alerts
  • Brand-tone-locked reply suggestions
MO

Swap the first slide for the product shot?

✓ Done — pushed the new cover just now
JR

Perfect. Approving.

What changes

Reputation becomes a managed surface , not a worry.

Negative signal gets caught early. Positive moments get amplified. The brand's external voice stays consistent because the team replying is one team, not six.

  • Per-channel sentiment trend
  • Reply-cadence reporting
MA JR LC
On now — avg. reply 4 min
Sydney · London · New York

Mentions + reviews + comments — one feed.

  • Multi-channel mentions

    IG, FB, LinkedIn, TikTok mentions plus Google Business reviews — into one prioritised feed.

  • Sentiment scoring

    Brand-Smart AI scores every mention positive / neutral / negative. Filter the feed by sentiment + channel.

  • Negative-spike alerts

    When negative-sentiment mentions spike outside normal — you know within minutes. Catch reputation issues early.

  • AI-suggested replies

    Brand-tone-locked reply suggestions. Edit, send. Average reply latency drops dramatically across the team.

  • Team assignment

    Assign mentions to the right teammate — customer service for issues, brand for praise, social for engagement.

  • Reputation reports

    Per-channel sentiment trend, reply-cadence summaries, response-quality scoring. Quarterly reputation health.

  • Instagram stories and tagged posts

    Inbox collects Instagram DMs, post comments, story mentions, and tagged posts in one feed. No missed mentions because someone @-tagged you in a Story.

Negative-spike alerts catch issues before they trend . Reputation maintenance went from quarterly fire-drill to daily hygiene.
“Possibly the biggest game-changer is Sked's approvals flow. My clients have been on a tour of approvals processes with me and we all agree, Sked's approvals process is the most user-friendly and best for team collaboration.”

Jenessa S.

SMALL-Business

“Sked has been fantastic for our company in managing our SM and Google presence. It has also reduced our time spent with manual processes, allowing us to serve our clients better and giving them more value so we can keep our fees conservative and put our focus on high-value business development opportunities.”

Sarah P.

SMALL-Business

“Sked Social is an excellent social media management tool that has greatly simplified the process of scheduling and managing content across multiple platforms.”

Conor B.

Mid-Market

Stay on top of every reply

Manage comments and mentions in one place

Review, hide and reply to comments across your channels so your reputation stays in good hands.

See Reputation management in action. Start your 14-day trial.

Try Sked free for 14 days — no credit card, no lock-in. Just the connected workspace your team has been asking for.